Security Practices

The Cymax Group (Cymax Group Technologies Ltd., and its affiliates and subsidiaries, also referred to below as “Cymax”, “we”, “us” or “our”) maintains industry standard security safeguards to protect your information from loss, misuse, and unauthorized access or disclosure, and to ensure its confidentiality, integrity and availability. Our security program accounts for both the sensitivity of the information we process and the current state of technology. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. The following sets out our security practices with respect to your data.

Compliance Certifications

The environment that hosts our services maintains multiple certifications for its data centers, including ISO 27001 compliance, FedRAMP authorization, PCI Certification, and SOC reports. For more information about their certifications and compliance measures, please visit the Microsoft Azure Trust Center, the AWS Security website and AWS Compliance website.

PCI-DSS: All of our direct payment gateways adhere to PCI-DSS compliance standards, as managed by the PCI Security Standards Council. Where PCI compliance is relevant, we rely on PCI-compliant service providers (PayPal, for example) to process credit card information securely.

Personnel Practices

Cymax provides ongoing privacy and security training to its staff, and requires employees to read and sign confidentiality and non-disclosure agreements as conditions of their employment.

Confidentiality & Access Controls

Cymax employees and contractors are subject to written confidentiality obligations and are prohibited from accessing customer data unless absolutely necessary. Our security policies include limiting access to systems only where individual roles require it (least privileged).

Encryption

All customer data processed by Cymax infrastructure is encrypted in transit (with TLS 1.2) and at rest (with AES-256 encryption) using the latest cypher suites and protocols. In addition, we enforce full disk encryption on all corporate devices.

Availability

Our infrastructure systems are fault tolerant and our ops team implements and regularly tests measures for the backing up of critical data.

Network Protection

We use firewalls that are configured according to industry best practices and implement multi-factor authentication for all servers across our various environments, including production.

External Security Audits

We conduct audits and penetration tests to ensure security and privacy are sound and to monitor for new vulnerabilities.

Product Security & Privacy by Design

New features, functionality and design changes at Cymax go through a security and privacy review process by our teams. Code is tested and is manually peer-reviewed prior to being deployed to production.

Service Provider Relationships

All third-party services that could potentially impact the security of our or our customers’ information are reviewed by our platform team. Cymax requires all service providers to agree not to retain, use or disclose personal information for any purpose other than for the specific purpose of performing the services specified in their agreements with us.