How Can We Help?
Frequently Asked Questions
General FAQs
What does Cymax Group do?
We maximize the best of technology, automation, and AI to simplify the complexities of eCommerce through our two products - Channel Gate and Freight Club.
We partner with furniture vendors and retailers to tackle some of the industry’s biggest challenges, offering prescriptive recommendations to optimize their ROI in a competitive market.
Where can I learn more about your products?
You can learn more about our AI powered multichannel platform by visiting www.channelgate.io. For details on our all-in-one shipping platform, please visit www.freightclub.com. Our team members would love to speak with you to figure out which platform is the best fit for you. Please reach out to them here.
Can I customize the channels I’d like to sell on?
Yes. Your designated account manager will help you decide on the right channels to increase revenue for your products, and you can activate or deactivate individual channels at any time on the Channel Gate platform.
What is a Muzeboard?
Muzeboard is a drag and drop tool in Channel Gate that enables you to create bundles and product sets to create unique looks that increase your AOV (average order value).
What does a partnership with Cymax Group mean?
A partnership with Cymax Group means that you will benefit from the lessons we've learned and the efficiencies we've built. We become an extension of your team, providing access to the tools, data, and support teams that you need to succeed.
What shipping services does Freight Club provide?
LTL Shipping (100 lbs to 10,000 lbs)
Truckload
Parcel & Ground
Please contact info@freightclub.com.
Is Cymax Business different than Cymax Group?
Yes. Cymax Business is one of our exclusive marketplaces. You can visit www.cymax.com to explore our product offerings.
Career FAQs
What health and wellbeing benefits do you offer?
We offer various benefits to support the mental and physical wellness of our team members and their families. Our remote-first work environment provides people with the flexibility to integrate wellbeing into their day. Our benefits program includes an Employee and Family Assistance program with easy access to confidential online and phone-based counselling services plus fitness and nutrition resources; 100% paid health, dental and vision benefits premiums in Canada; monthly benefits stipend in the US; and a $200 annual health and wellness allowance for all team members.
How do your teams stay connected in a remote environment?
While we may not always find ourselves under the same roof, our teams leverage some of the best programs and communication channels to maximize collaboration and documentation. Some of our favorite ways to keep teams connected are our bi-weekly internal newsletter that celebrates recent wins and highlights new team members, and the Fun Squad, a social committee with one purpose: to make sure you have fun!
What is your stance on equity in the workplace?
We’re committed to an equitable employee experience, opportunity, pay and support for every employee. Our culture is inclusive regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, or ability.
What learning and development opportunities do you offer?
We offer our team members varied career experiences to grow personally and professionally, regular mentorship opportunities, and access to thousands of on-demand course content via LinkedIn Learning.
What countries do you hire from?
Our inclusive team is filled with teammates in the US and Canada, working asynchronously across different time zones.